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Online Store Terms & Conditions

PLEASE READ THE FOLLOWING ADDITIONAL TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEB SITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law which Ellen's Silkscreening, Inc. may modify, alter or update at any time in its sole discretion and which are binding on you. If you do not agree to these terms and conditions, please do not use this site.

Content

All content included in this site, including but not limited to text, graphics or code is the property of Ellen's Silkscreening, Inc. or is licensed to Ellen's Silkscreening, Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and/or print hard copy portions of this site for the sole purpose of placing an order with Ellen's Silkscreening, Inc. or purchasing Ellen's Silkscreening, Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited.

Trademarks; Other Rights

All trademarks, service marks and trade names of Ellen's Silkscreening, Inc. used herein (including but not limited to the ELLEN'S SILKSCREENING name) are trademarks or registered trademarks of Ellen's Silkscreening, Inc. and are the sole property of Ellen's Silkscreening, Inc.

Disclaimer

THIS SITE AND THE MATERIALS AND PRODUCTS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, ELLEN'S SILKSCREENING, INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. ELLEN'S SILKSCREENING, INC. DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ELLEN'S SILKSCREENING, INC. DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Fair Credit Billing Act

WE GUARANTEE THAT EVERY ONLINE TRANSACTION YOU MAKE WILL BE 100% SAFE. THIS MEANS YOU PAY NOTHING IF UNAUTHORIZED CHARGES ARE MADE TO YOUR CARD AS A RESULT OF SHOPPING AT OUR ONLINE STORE. UNDER THE FAIR CREDIT BILLING ACT, YOUR BANK CANNOT HOLD YOU LIABLE FOR MORE THAN $50.00 OF FRAUDULENT CHARGES. IF YOUR BANK DOES HOLD YOU LIABLE FOR ANY OF THIS $50.00, WE WILL COVER THE ENTIRE LIABILIY FOR YOU, UP TO THE FULL $50.00. WE WILL ONLY COVER THIS LIABILITY IF THE UNAUTHORIZED USE OF YOUR CREDIT CARD RESULTED THROUGH NO FAULT OF YOUR OWN FROM PURCHASES MADE WHILE USING THE SECURE SERVER. IN THE EVENT OF UNAUTHORIZED USE OF YOUR CREDIT CARD, YOU MUST NOTIFY YOUR CREDIT CARD PROVIDER IN ACCORDANCE WITH ITS REPORTING RULES AND PROCEDURES.

Limitation of Liability

ELLEN'S SILKSCREENING, INC. SHALL NOT BE LIABLE FOR ANY SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS IN THIS SITE OR THE PERFORMANCE OF PRODUCTS, EVEN IF ELLEN'S SILKSCREENING, INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Governing Law; Arbritation

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that any disputes between us, which cannot first be resolved informally, shall be submitted to final and binding arbitration in Los Angeles, California in accordance with the rules and procedures of the American Arbitration Association.

Order Acceptance

The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation or an offer to sell. Ellen's Silkscreening, Inc. reserves the right, without prior notification, to limit the order quantity of any item and/or refuse service to any customer for any reason not prohibited by law. Orders shall be deemed accepted upon your acceptance of the terms of the invoice issued with the product delivered to you.

External Sites

This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "External Sites"). You acknowledge that Ellen's Silkscreening, Inc. is not responsible for the unavailability of, or the content located on or through, any External Site. You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.

Return policy

Your complete satisfaction is our number one priority! If you are not 100% satisfied with your purchase, we will gladly accept your return within 10 days of the date of receipt and issue a full refund.


SHIPPING DELIVERY INFORMATION

We strive to ship all orders within 3 to 4 days of receipt. Orders may be slightly delayed if items are out of stock.

All shipping rates are based on weight, destination and UPS (or USPS) current rack shipping rates plus a flat shipping and handling charge per order.

For domestic orders we ship via UPS. Shipping estimate for Ground Shipping is 4-6 working days. Also, the "first" day of the "2-Day" time period is the day after it's shipped. Also, weekends don't figure in to the 2-days. Please note: UPS doesn't deliver on weekends, or Holidays. Don't expect a package on Saturday, if you pick Overnight for Friday. If you need it on Saturday, call in and we'll see if we can help.

Over seas orders (including APO's and FPO's) are usually shipped via USPS Airmail. PLEASE NOTE: overseas orders depend on the speed of delivery, size & weight of the package and destination.


Security & Privacy

  • Privacy Policy: the information we collect, its use, how we protect children's privacy, and some frequently asked questions
  • Credit Card Safeguard: how we protect your orders

Privacy Policy

Our Commitment to Privacy

Ellen's Silkscreening, Inc. values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. Ellen's Silkscreening, Inc. recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties.

This policy describes the personal information we collect about you, why we collect it, how we use it and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, call us at 1-626-441-4415.

If our information practices change in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.

What kind of information does Ellen's Silkscreening, Inc. collect?

We collect information (such as your name, email address, mailing address, and phone and credit card numbers) that you provide when you place an order, sign up with us or participate in a contest, promotion or survey. We also maintain a record of your product interests and your purchases online and in our stores. We may acquire from third parties customer names and mailing addresses for select postal mailings.

How does Ellen's Silkscreening, Inc. use my information?

When you make a purchase from Ellen's Silkscreening, Inc., we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. When you sign up with Ellen's Silkscreening, Inc. or participate in a contest or promotion (online, over the phone, or at one of our retail stores) you may choose whether or not you would like to receive emails from us regarding our products, services, contests, and promotions. From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail.

To serve you better, we may combine information you give us online and in our stores as well as information about your product interests and purchases. In addition, we may combine information you provide with demographic information that is publicly available. We use this combined information to enhance and personalize your shopping experience with us, and to communicate with you by email or postal mail about our products, services, contests, and promotions that may be of interest to you.

Does Ellen's Silkscreening, Inc. share my information with third parties?

We contract with third parties to assist us in the authorization of credit card information to fulfill customer orders. We do not authorize any of those third parties to make any other use of your information.

We do not share, rent or sell any information we collect online to any unaffiliated third party.

How does Ellen's Silkscreening, Inc. protect kids' privacy?

Like you, we at Ellen's Silkscreening, Inc. are concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.

If we become aware that a subscriber is under the age of 13 and has signed up without prior verifiable parental consent, we will remove his or her personally identifiable information from our files. Please note: we may nevertheless maintain a record of that person's name and address in a "do not sign up" file to avoid subsequent sign up by a child under the age of 13.

What about links to other Web sites and services?

Ellen's Silkscreening, Inc. may contain links to other sites that are not under our control. These Web sites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked Web sites and provide these links solely for the convenience and information of our visitors.

If you have any questions about our privacy policy, you can call us at 1-626-441-4415.

Credit Card Safeguard

Our Security Safeguard

At ellenssikscreening.com we don't just stand behind our merchandise. We also do our best to provide a safe and convenient online shopping experience.

That means we safeguard the integrity of our customers' credit card information.

If you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call at 1-626-441-4415 Wel'll be happy to take your order right over the phone.

Credit Card Safety

Protecting the safety of your credit card information is important to us.

What about my bank or credit card company?

Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards, as well.

Remember: If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company.

© Copyright, 2009. Ellens Silkscreening, Inc. All Rights Reserved. Customized Silkscreening, Custom Apparel, and Embroidery.